This privacy policy explains how we use any personal information we may collect about you when you use our website or breakdown recovery services. If you are not happy with any part of this policy one recourse is to leave our website immediately and not engage in our services.
Who we are
Car Recovery Wigan is a brand used by ‘Rig Rescue 24HR Recovery & Roadside Towing Ltd’.
Car Recovery Wigan is a breakdown recovery service operating in the vicinity of Wigan, Greater Manchester, United Kingdom. Our service region is typically within 130 km of our primary office location at 64 Billinge Road, Wigan, Lancashire, WN5 9JN.
Our website address is: http://carrecoverywigan.uk
This website is owned by Simon Dakin and operated by ‘Rig Rescue 24HR Recovery & Roadside Towing Ltd’ under the brand ‘Car Recovery Wigan’.
We are registered with Companies House in England and Wales under registration number 11058174, and our registered office is at 64 Billinge Road, Wigan, Lancashire, WN5 9JN. Further details about ‘Rig Rescue 24HR Recovery & Roadside Towing Ltd’ can be found on their website…
https://beta.companieshouse.gov.uk/company/11058174
Be data Aware
Understanding how organisations may use your data is useful knowledge in the modern world. Therefore please consider visiting the organisation charged with this important responsibility and watch their video guide…
https://ico.org.uk/your-data-matters/be-data-aware/
What personal data we collect and why we collect it
Service essential data
Given we are a breakdown recovery service who is typically contacted by potential customers on their mobile phones after a minor accident or a mechanical breakdown we need to get to your vehicles location and therefore your location data is required. We focus on customer service excellence and therefore after our initial contact we retain your contact number (i.e. mobile telephone number) so we can keep you abreast of our progress in getting to you.
Our service fees are typically paid by debit card and therefore information needed to process payments such as your name and address are required. You are of course welcome to pay cash.
Clients often chose to leave positive reviews about the service they receive from us. These are typical on third-party websites such as Yell.com or our Google Page and are occasional referenced in our website or social media postings.
Photographs of your vehicle may be uploaded to our Google Page or stored offline for future online marketing purposes.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Our image optimisation plugin sends images to the WPMU DEV servers to optimise them for web use. This includes the transfer of EXIF data. The EXIF data will either be stripped or returned as it is. It is not stored on the WPMU DEV servers.
Contact forms
When visitors send messages through a contact form on our website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Cookies
If you leave a comment on our site you may opt into saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Google Analytics
We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website.
As our website uses Google Analytics to keep our advertising costs lower and help monitor our online business interactions with clients and potential clients. Learn more about Googles policies on collection of information here…
https://policies.google.com/privacy#infocollect
Who we share your data with
Our website is supported and indexed by Google, hosted by Ionos (https://www.ionos.com) and our website was designed by Salford IT Help (http://salfordithelp.co.uk/). Information you have provided to us may be stored and processed in accordance with our legitimate business interest by our data processors. Given you have voluntarily provided the information and choose to engage our services with the knowledge that our website is supported by the aforementioned organizations your continued use of our services affirms these are legitimate business interests.
Where appropriate your personal data such as name, address, email, debit / credit card number will be provided to payment processing or credit check organisations, courts, insurances providers, the Police, security services and government departments such as HMRC, where this is our legal responsibility, in the public interest or where there is a legitimate business interest.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive a file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Any contact information you voluntarily provide us is only stored and processed for as long as our business purposes require. For example, when you phone our mobile and you have not hidden your Caller ID we will store and use your number to keep you informed about our progress in getting to you. Likewise, the location you have given us for managing payments or the recovery location is used to prevent fraud and to help ensure the appropriate recovery vehicle is used in the collection and safe transport of your vehicle.
Additional information
Managing Cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:
https://support.google.com/chrome/answer/95647?hl=en (Chrome)
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox)
http://www.opera.com/help/tutorials/security/cookies/ (Opera)
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)
https://support.apple.com/kb/PH21411 (Safari)
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge)
Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website and your experience on our website maybe not as enjoyable or efficient as we intended.
How we protect your data
What data breach procedures we have in place
Our data protection officer’s contact details are Clare Ferguson and she can be contacted at 64 Billinge Road, Wigan, Lancashire, WN5 9JN or by phone on 01942 294 168 if you have any questions relating to this topic.
What third parties we receive data from
Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at https://www.google.com/policies/privacy/.
To determine your interests, Google will track your behaviour on other websites across the web using cookies. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. This behaviour tracking allows Google to tailor the advertisements that you see on other websites to reflect your interests (but we do not publish interest-based advertisements on our website).] You can view, delete or add interest categories associated with your browser by visiting https://adssettings.google.com. You can also opt-out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996.